Wholesale Terms and Conditions
Minimum opening order is $500 and reorders are $300 for customers based in Australia. Wholesale pricing applies to customers with a retail storefront. New customers will be requested to provide appropriate documentation. Trade pricing is extended to architects and designers.
Prices and minimums are subject to change without notice. Minimum order quantity is 2 items per SKU. Cushion prices do not include the insert.
Walter G requires a 20% deposit payment to place the order - this is non-refundable. Balance payment is required 1 week prior to shipping. Customer will be contacted via email at this time to make balance payment. Payment is accepted via credit card (Amex, Mastercard or Visa), PayPal or electronic bank transfer.
Orders with declined credit card will be held for 15 days, and contacted for alternate payment. If card doesn’t approve within 15 days, and another form of payment is not supplied, the order will cancel and 20% deposit will not be refunded. Credit card information is not kept on file, and must be provided with each order.
Cost of goods outlined in catalogue does not include shipping or handling charges. Orders are shipped via Interparcel. Shipping costs are billed out at standard rates directly to customer. Freight carrier is subject to change without notice.
Routing information must be specified at time order is placed. Walter G does not ship C.O.D. and does not Dropship.
Customers will be notified via email when order is ready to ship. All orders will be shipped to address specified by the customer at time of ordering. It is the customers responsibility to notify Walter G if changes are needed to order prior to shipment.
ORDER CANCELLATIONS AND CHANGES
Changes to orders can usually be accommodated before the order reaches warehouse for fulfillment. If order has been processed, order changes cannot be accepted. Order cancellations must be in writing, and received prior to shipment. If order is packed to ship, the 20% deposit will be kept in place of a restocking fee.
CLAIMS AND RETURNS
All Walter G products are hand printed and many are made with natural dyes. As such, there may be slight variations in size, colour, texture and/or finish. These are not considered faults, rather signifiers that the product is hand made, authentic and unique. Please examine your order upon arrival. Any shipping-related damage or loss must be claimed by the consignee with carrier. All other damages or shortages must be reported, with photographic evidence, to Walter G within 7 business days of receipt of goods in order for a claim to be honoured. If in stock, replacements will be provided for damaged items. If the item is out of stock, either a credit on future orders or refund to original payment form will be offered.
Please direct claims/returns/damages queries to:
We aim to cap the number of stores stocking our range at 3 per suburb. This is to protect each of our retailer’s right to offer something unique to their customers, whilst still allowing us to prosper as a business too. In addition to this, we endeavour to make sure that of those three stores, each one carries different SKUs. This works on a first in best dressed basis, and if a particular store does not reorder that SKU within a 6 month period, then it goes back up for the taking.
However, stores that spend $2000+ per month are able to gain full suburb exclusivity on our entire range. This is something that we monitor closely to ensure compliance. We endeavour to be as transparent as possible with all of our retailers by publishing our full list of retailers on our website and contacting existing retailers if we if we are approached by another retailer in a nearby area.