Most Popular Questions

All images online are closely matched to our real life product by eye to give the truest representation of the textile you will receive. Unfortunately, colour is a subjective matter and can be altered by several things, especially the screen display on your computer or phone. We understand the difficulty of deciphering a colour from an online store, for this reason, we are happy to offer returns on any full priced product if the colour is not as expected.

Yes, all of our cushions come filled. Linen/indoor cushions are filled with a 100% feather insert. All outdoor cushions are filled with a premium 100% polyester fibre insert. Just need a cushion cover? Email us with the cushion cover you are interested in and we can arrange this.

Simply email us your order number and request a return authorisation slip.

General Information & Product Care

All images online are closely matched to our real life product by eye to give the truest representation of the textile you will receive. Unfortunately, colour is a subjective matter and can be altered by several things, especially the screen display on your computer or phone. We understand the difficulty of deciphering a colour from an online store, for this reason, we are happy to offer returns on any full priced product if the colour is not as expected.

Yes, all of our cushions come filled. Linen/indoor cushions are filled with a 100% feather insert. All outdoor cushions are filled with a premium 100% polyester fibre insert. Just need a cushion cover? Email us with the cushion cover you are interested in and we can arrange this.

Wash your cushions separately on a cold, delicate cycle with very mild detergent. Do not dry clean, tumble dry, soak or bleach them. Iron at a medium setting if necessary.

Absolutely! We are happy to offer designer cushions suggestions to perfectly suit your space. Simply Email us and include any or all of the following information:

  • images of your space
  • your favourite colour way or design from our collection
  • how many items you may be after

Don't be shy, the more information you send through, the better we can help you!

Unfortunately no, all of our products are only available in the size they are displayed online.

Unfortunately not. Many of the designs featured in our cushion, quilt and table linen range are exclusive to these products. However, we do have a large range of over 70 fabrics available for purchase by the meter. You can see the complete range here.

Unfortunately not. However, we do offer returns on full priced products, so you can try the cushion in your space and then return it if it's not the right fit for your space.

As a boutique textile company, we produce small runs of our products. On occasion we will restock an item, however, to avoid textile tragedy, we encourage you to assume all products are limited to one run only and purchase accordingly. If you are heartbroken about a sold out product, you can always contact us and we can suggest possible alternatives.

Trade customers - all of our fabrics and wallpapers are sold via EC Collective and their affiliated showrooms. Click here to find your nearest showroom and they will be able to assist you with pricing, swatches and any other questions you might have.

Retail customers - please contact us directly for pricing and stock availability.

Online Orders

One of the common reasons that a purchase does not go through is the shipping location listed. If you are trying to ship to a country outside of Australia, you need to place your order on our international website www.walter-g.com. If you are trying to ship to an Australian address and are still having trouble contact us.

Please visit our international website www.walter-g.com to place your order. If you live in New Zealand, please contact us directly to place your order.

As our range of textiles is handprinted, we do not consider printing irregularities a fault, these are part of the charm of the process. If you do believe that the product you received is faulty, please email us a photo of the fault for our team to review. If the product is deemed faulty by our team, we will be in touch to replace or refund the item.

Sorry to keep you waiting! This delay could be for one of two reasons:

  1. Larger orders are often packed in multiple boxes, sit tight, the other items are on their way. If they haven’t arrived within 3 days, email us!
  2. Missing just a couple of items? Occasionally we make mistakes when preparing an order, please email us and we’ll get it out to you asap.

We want to get our textiles to you as soon as possible, this means that we process orders instantly. Because of this, we are rarely able to accommodate changes.

If you cannot receive the goods at the address originally provided, email us for your options.

Shipping Information

All orders ship from Sydney, Australia.

Orders are dispatched via Couriers Please, Border Express, StarTrack or Australia Post depending on the size of your order and your location.

We aim to deliver domestic parcels within 3-6 business days. If your delivery is beyond the expected shipping times, email us.

*Note we cannot guarantee delivery dates. Delivery times during the Christmas and sale periods could be longer than our standard time frame. Delivery time frames are also subject to change due to natural disasters, carrier and warehouse delays.

Returns

Sometimes your interior vision doesn't quite translate into reality - that's OK, we understand.

Simply email us your order number and request a return authorisation slip within 14 days of receiving your order. You will then be responsible to pay for and arrange to ship the items back to our warehouse. We strongly recommend that you use a registered shipping method, so that you can track your order and because Walter G cannot be held liable for items that are lost in transit. Please read our Returns Policy here here to find out more.

Unfortunately, sale items cannot be returned or refunded, so please choose carefully. This excludes all 'sets' which are able to be returned/refunded.

Unfortunately, we are not able to exchange items. You will need to return the unwanted item and then place a new order for the new item.