Top questions
Are the colours online true to life?

All images online are closely matched to our real life product by eye to give the truest representation of the textile you will receive. Unfortunately, colour is a subjective matter and can be altered by several things, especially the screen display on your computer or phone. We understand the difficulty of deciphering a colour from an online store, for this reason, we are happy to offer returns on any full priced product if the colour is not as expected.

Do the cushions come filled?

Yes, all of our cushions will arrive stuffed with a full feather insert. Just need a cushion cover? Email us with the cushion you are interested in and we can arrange this.

I want to return/refund my order. What do I need to do?

Simply email us your order number and request a return authorisation slip.

Product Care & General Information
Are the colours online true to life?

All images online are closely matched to our real life product by eye to give the truest representation of the textile you will receive. Unfortunately, colour is a subjective matter and can be altered by several things, especially the screen display on your computer or phone. We understand the difficulty of deciphering a colour from an online store, for this reason, we are happy to offer returns on any full priced product if the colour is not as expected.

Do the cushions come filled?

Yes, all of our cushions will arrive stuffed with a full feather insert. Just need a cushion cover? Email us with the cushion you are interested in and we can arrange this.

How do I clean my cushions?

Wash your cushions separately on a cold, delicate cycle with very mild detergent. Do not dry clean, tumble dry, soak or bleach them. Iron at a medium setting if necessary.

I'm not sure what cushions to put together. Can I get some advice?

Absolutely! We are happy to offer suggestions to perfectly suit your space. Simply Email us and include any or all of the following information:

  • images of your space
  • your favourite colour way or design from our collection
  • how many items you may be after

Don't be shy, the more information you send through, the better we can help you!

Do you make custom sized cushions?

Unfortunately no, all of our cushions are only available in the size they are displayed online.

Are the fabrics in your cushion range available to purchase by the meter?

Unfortunately not. Many of the designs featured in our cushion, quilt and table linen range are exclusive to these products. However, we do have a large range of over 70 fabrics available for purchase by the meter. You can see the complete range here.

The item I loved is sold out. Will it be restocked?

As a boutique textile company, we produce small runs of our products. On occasion we will restock an item, however, to avoid textile tragedy, we encourage you to assume all products are limited to one run only and purchase accordingly. If you are heartbroken about a sold out product, you can always contact us and we can suggest possible alternatives.

How do I purchase fabric?

All of our fabrics are sold via Ascraft and their affiliated showrooms. Click here to find your nearest showroom - they will be able to assist you with pricing, swatches and any other questions you might have.

How do I purchase wallpaper?

Simply contact us directly for pricing, swatches and any other questions you might have.. to find your nearest showroom - they will be able to assist you with pricing, swatches and any other questions you might have.

Online Orders
I can't complete my purchase, what am I doing wrong?

One of the common reasons that a purchase does not go through is the shipping location listed. If you are trying to ship to a country outside of Australia, you need to place your order on our international website www.walter-g.com. If you are trying to ship to an Australian address and are still having trouble contact us.

I live outside Australia. How do I order?

Please visit our international website www.walter-g.com to place your order. If you live in New Zealand, please contact us directly to place your order.

My product is faulty. What is the next step?

As our range of textiles is handprinted, we do not consider printing irregularities a fault, these are part of the charm of the process. If you do believe that the product you received is faulty, please email us a photo of the fault for our team to review. If the product is deemed faulty by our team, we will be in touch to replace or refund the item.

I received my order, but one/some of the products are missing?

Sorry to keep you waiting! This delay could be for one of two reasons:

  1. Larger orders are often packed in multiple boxes, sit tight, the other items are on their way. If they haven’t arrived within 3 days, email us!
  2. Missing just a couple of items? Occasionally we make mistakes when preparing an order, please email us and we’ll get it out to you asap.
I’ve placed my order, but put the wrong shipping address?

We want to get our textiles to you as soon as possible, this means that we process orders instantly. Because of this, we are rarely able to accommodate changes.

If you cannot receive the goods at the address originally provided, email us for your options.

Shipping during COVID-19
Where does my order ship from?

All orders ship from Sydney, Australia.

Are orders still being shipped?

Yes! Our team is working safely to dispatch all orders. Due to the current COVID-19 situation, please expect a delay in order delivery. See below for more information.

My order still hasn’t arrived?

Due to increased online shopping and the restrictions that are in place at the moment, we are doing everything we can to get parcels to their destination as quickly as possible. Current delivery timeframes are:

  • Sydney Metro - 4-10 business days
  • NSW - 7-14 business days
  • Melb Metro - 7-14 business days
  • VIC-Regional, QLD, SA, WA, TAS, NT – 14-28 business days

**some parcels may arrive sooner, however, these will be the exception**. If you wish to raise a delivery issue for investigation, please do so only if 20 business days have passed since dispatch with no tracking update.

I haven’t received any tracking updates?

The current climate has led to increased parcels to depots and scanning delays. These delays mean there may be no tracking updates until your parcel has been delivered. We suggest checking our estimated delivery times as a guide - if your delivery is beyond the expected shipping times, email us.

Returns
The cushions don't suit my space. Can I return/refund them?

Of course! Sometimes your interior vision doesn't quite translate into reality. That's ok, simply email us and we will tell you how you can return the items.

Can I return/refund a sale item?

Unfortunately, sale items cannot be returned or refunded, so please choose carefully. This excludes all 'sets' which are able to be returned/refunded.

I want to return/refund my order. What do I need to do?

Simply email us your order number and request a return authorisation slip. You will then be responsible to pay for and arrange to ship the items back to our warehouse. We strongly recommend that you use a registered shipping method, so that you can track your order and because Walter G cannot be held liable for items that are lost in transit.